Can I pick up my order in Melbourne?

Yes — VUELUXE trade account holders can pick up orders from the Adelaide warehouse. Pick-up is available by appointment, Monday to Friday during business hours. This option is used by Melbourne-based builders and contractors who want to avoid freight charges, need product the same day, or are consolidating a delivery run across multiple supplier pickups. For the full supply overview for VIC buyers, see the VIC supply hub.

Who can pick up from the Adelaide warehouse

Pick-up is available to trade account holders only. VUELUXE does not accept walk-in retail purchases or counter sales to the general public. If you do not have a trade account, you will need to apply and be approved before a pick-up order can be prepared.

To apply for a trade account, see our trade buyers page and submit an application. Trade account applications are reviewed within one business day. Once approved, you can place a pick-up order immediately — there is no waiting period beyond the account approval process.

How to arrange a pick-up

Pick-up orders are arranged in advance — turn up without notice and your order will not be ready. The process is:

• Contact the VUELUXE trade team (by phone or through your trade account portal) to place your order and nominate a pick-up time
• Provide your trade account number and the SKUs and quantities you require
• We will confirm stock availability and advise the earliest available pick-up time
• For orders of 10 or more units, provide at least 24 hours notice — this allows the warehouse team to pick, pack, and stage your order correctly before you arrive
• For single-unit or small orders (under 5 units), same-day pick-up is often available if stock is confirmed and the order is placed before 10am

On arrival, bring your trade account credentials — a printed order confirmation or your trade account reference number. The warehouse team will check your order against the paperwork before release. This process ensures the correct product is loaded and provides a clear handover record.

What to expect at pick-up

VUELUXE is a wholesale operation — the warehouse is not a showroom. Do not expect a display environment, a product demonstration, or the ability to browse stock. The warehouse is a working fulfillment facility. Your order will be staged and ready for collection at the agreed time.

Product is packed in double-wall corrugated cartons with foam protection. If you are collecting multiple units, ensure your vehicle has adequate space and that you have padding or blankets to prevent cartons shifting during transport. Mirrors transported vertically (upright) are less susceptible to transit damage than those transported flat — store and carry cartons with the fragile-side orientation marked on the packaging.

Inspect the packaging before loading. If any carton shows external damage — crushed corners, punctures, or wet damage — note this at the time of collection. Open the packaging before leaving if you have concerns about damage. VUELUXE’s warranty process for pick-up orders requires that damage is identified at point of collection rather than after transport.

Pick-up hours and location

Adelaide warehouse pick-up is available Monday to Friday during standard business hours. The warehouse is not open on weekends or public holidays. If your project requires product on a weekend, a freight delivery scheduled for the preceding Friday is the appropriate solution — contact us to arrange this.

The warehouse address is provided to trade account holders at the time of account approval and is available through your trade account portal. It is not published publicly on the VUELUXE website — pick-up is a trade-account-only service.

When pick-up makes sense versus freight

Pick-up is the right choice when:

• You need a single replacement unit urgently and cannot wait for next-day freight
• You are consolidating a multi-supplier collection run and VUELUXE is on your route
• Your project site has no reliable delivery address or secure receiving capacity and you prefer to transport product yourself
• You want to avoid freight charges on a small order where the freight cost is proportionally significant

Freight delivery is the better choice when:

• You are ordering 10+ units — the freight cost per unit is small and the effort of a warehouse trip is not justified
• Your vehicle is not suited to safely transporting multiple mirror cartons
• You need product delivered to a construction site that is more convenient for a carrier than for a personal collection run

For trade account applications and general supply questions, see the trade buyers page. For full Melbourne and VIC delivery details, see the VIC supply hub. To open a trade account, visit our trade account application page.