What’s in the VUELUXE Mirror Box
What’s in the VUELUXE Mirror Box
Every VUELUXE LED bathroom mirror ships in a purpose-built carton with a standardised set of contents. Knowing what to expect when a carton is opened on site — and knowing what is absent if anything is missing — saves time and prevents last-minute hardware runs. This page covers the full carton contents list, the packaging layers around the mirror, and the documentation included with each unit. For the broader guides index, return to the guides hub. For specification documentation, refer to the specification hub.
The Mirror Itself — Packaging Layers
The mirror is the primary item in the carton and the most fragile. Its packaging is structured in layers, each serving a distinct protection function.
PE Film Wrap
The mirror glass face is wrapped in a layer of polyethylene (PE) film directly against the glass surface. This film protects the glass from surface scratches during the packaging process and from abrasion against other packaging materials during transit. The PE film should be left in place until the mirror is fully installed and ready for final cleaning — removing it during installation exposes the glass to dust, fingerprints, and accidental contact with tools and fixings.
The film peels cleanly from the glass surface and leaves no adhesive residue if removed within the product’s intended timeframe. If mirrors are stored on site for extended periods — more than four to six weeks — the PE film may become more difficult to peel cleanly in warm conditions. Remove PE film before installation in these cases and use a clean drop sheet over the glass face while working.
Cardboard Corner Protectors
Four corrugated cardboard corner protectors are fitted to the glass corners over the PE film. Mirror glass corners are the most vulnerable point — a direct impact to a corner will crack or chip the glass where a centre impact might not. The corner protectors absorb and distribute impact energy away from the glass edge. They remain in place through all freight handling stages and are removed when the mirror is hung.
Foam Padding
The mirror body — glass and frame — sits within a foam cavity moulded to the mirror’s dimensions. The foam is dense enough to absorb freight impact without bottoming out and flexible enough to accommodate minor dimensional variation between production batches. For round and oval mirrors, the foam cavity is shaped to the mirror’s perimeter profile. For rectangular mirrors, the foam includes side rail pieces along the long edges in addition to the corner protectors.
The foam is the most important protective layer for transit damage prevention. When inspecting an arrival for transit damage, examine the foam for compression or displacement — visible deformation of the foam cavity indicates the carton absorbed a significant impact during freight. Even if the mirror appears undamaged, note the foam condition and photograph it before discarding. For arrival inspection guidance, refer to the inspect on arrival guide.
Fixing Hardware
The hardware pack is included in a separate sealed bag within the carton, typically placed between the inner foam and the carton lid, or in a designated slot in the foam cavity. Contents of the hardware pack vary slightly by mirror model but consistently include the following.
Screws and Rawl Plugs
The fixing hardware includes the screws and rawl plugs matched to the mirror’s wall bracket system. Screw specifications — length, diameter, and thread type — are selected for timber stud installation. For masonry or hollow wall installation, the supplied rawl plugs are appropriate for plasterboard hollow wall sections. For masonry or concrete walls, appropriate masonry anchors should be sourced separately — the supplied rawl plugs are not rated for masonry installation. Refer to the substrate-specific fixing guidance in the installation guide.
Wall Bracket Hardware
For mirrors using a bracket hanging system — the most common configuration for rectangular and square formats — the wall bracket plates are included pre-assembled or in the hardware pack depending on the model. The number of bracket points varies by mirror size: smaller mirrors typically use two-point fixing, larger mirrors use four-point. Confirm the bracket count against the installation instruction sheet before marking the wall.
Spacers
Plastic or rubber spacers are included to create a small gap between the rear of the mirror frame and the wall surface. This gap allows for minor wall surface irregularity — for example, a slightly uneven tile plane — and prevents the frame from bearing fully against the wall in a way that could cause frame deformation or tile cracking over time. Spacers also allow air circulation behind the mirror, which reduces the risk of moisture build-up between the mirror rear and the wall surface in humid bathroom environments.
Power Cord — AU Plug or Pigtail
For plug-in (GPO) models, the mirror ships with an Australian standard 3-pin power cord already attached or coiled and secured in the hardware pack. The cord length is typically 1.5–2 metres, sufficient for most GPO outlet positions relative to the mirror mounting height. For hardwire (pigtail) models, the pigtail — a short length of twin-and-earth or three-core flex — is attached to the mirror and coiled against the mirror’s rear face. The pigtail is long enough to reach the junction box connection point as specified in the installation sheet’s rough-in diagram.
Documentation
Three documents are included in every VUELUXE mirror carton. All three should be retained — by the installer for the installation stage and by the homeowner after handover.
Installation and Cleaning Instruction Sheet
A single double-sided instruction sheet covers both the installation process and the cleaning and maintenance guidelines in condensed form. The installation side includes a rough-in diagram showing cable exit position, the bracket fixing diagram with dimensions, and a step-by-step installation sequence. The cleaning side covers the glass and frame cleaning do and do not guidelines summarised for homeowner reference.
The instruction sheet is the on-site reference during installation — it contains the specific bracket spacing measurements for the mirror model in the carton. The measurements on the instruction sheet take precedence over any generic dimensions published elsewhere. For the full detailed installation process, refer to the installation guide.
Test Report Certificate
A laminated or card-stock test report certificate is included for the specific mirror model, covering IP44 certification, LED performance data, and electrical safety compliance. This certificate is the product’s compliance documentation for projects requiring building certifier review or council sign-off.
The test report includes the model reference, the IP rating classification, the LED wattage and lumen output, the CCT specification for the model, and the relevant Australian and international standards the product has been tested against. For projects requiring compliance documentation, file the test report certificate with the project’s other compliance records — do not discard it with the carton.
Warranty Card
The warranty card states the three coverage tiers — 5-year LED, 2-year electronics, lifetime frame and glass — and includes the VUELUXE contact details for warranty claims. For projects under the builder program, the warranty card is the document that transfers with the mirror to the end homeowner at project handover. Without the warranty card, the homeowner has no direct warranty claim reference. Retain the warranty card through the build program and include it in the homeowner’s handover documentation pack. For the full warranty claim process, refer to the warranty process guide.
Why Packaging Matters for Builder Site Delivery
Mirrors are among the most damage-prone items in a bathroom fit-out delivery. Unlike tapware or hardware, which can sustain minor impacts without consequence, a cracked mirror glass or bent frame is a complete product failure that requires replacement. The packaging design matters not just for freight transit but for the site delivery environment — construction sites are not warehouse environments, and cartons handled by a delivery driver with a pallet jack are handled differently to cartons in a controlled logistics centre.
Stackable Cartons
VUELUXE cartons are designed to be stacked — the top and bottom faces of the carton are reinforced to bear the weight of additional cartons stacked above without the weight transferring to the mirror inside. Stacking is limited to a maximum of four cartons for standard rectangular mirrors and three cartons for larger formats above 1200mm in any dimension. Stacking limit is marked on the carton. For site storage of multiple units, stack within the rated limit and store face up — not face down or on edge.
Forklift-Friendly Pallets
For orders of four units and above, VUELUXE palletises the cartons using standard 1165mm x 1165mm Australian pallets with corner protection and load-rated stretch wrap. The pallet configuration is designed for forklift entry on all four sides, allowing warehouse and site handling without repositioning. Cartons are oriented face up on the pallet and secured so the stack does not shift during transit.
For site deliveries where a forklift is not available, confirm with the freight carrier that a tailgate delivery service is booked — this allows the driver to lower the pallet to ground level for manual trolley movement. Do not attempt to hand-bomb heavy mirror cartons off the back of a freight truck — this is the most common cause of transit damage that occurs at the point of delivery rather than during the freight leg itself.
Arrival Inspection
Before signing the delivery docket, inspect the cartons for visible external damage — crushed corners, punctures, or evidence of impact to the carton face. Any visible carton damage should be noted on the delivery docket before signing, even if the mirror appears intact. This notation preserves the freight claim pathway if damage is discovered when the carton is opened. Signing a clear delivery docket for a damaged carton removes the freight claim option and limits remedy to the warranty claim process, which involves replacement rather than freight insurance compensation.
For full guidance on what to check when a delivery arrives on site, refer to the inspect on arrival guide.