Installation & Order Guides

VUELUXE operates a 14-day no-form replacement policy. Here is what that means in practice.

Container orders require a formal purchase order, a deposit (typically 30% at order, 70% on dispatch), and a confirmed delivery address for the warehouse receipt. The pre-shipment photo record is produced at the factory before the container is loaded. The receiving warehouse check is conducted in Adelaide before stock is assigned to your project reference.

Staged deliveries for multi-release estates

The standard pattern for an estate build running 30–50 lots per release over three or four releases is a staged delivery against a single project reservation. The mechanics: confirm total project volume at the start of the project, reserve total stock, take delivery in tranches aligned to your construction program. Each tranche delivery is a separate dispatch with a separate pre-shipment photo record. Payment is tranche-by-tranche, aligned to delivery.

The planning discipline this requires: your construction program needs to identify mirror-fix dates for each release, and those dates need to be communicated to your account manager when you set up the staged delivery schedule. A four-week lead time between the mirror-fix date and the dispatch date is the working buffer. Less than four weeks starts to create pressure on warehouse pick-and-pack and freight scheduling. Two weeks is achievable for in-stock product on a metro delivery. One week is emergency territory — it is doable but it needs a direct conversation with the account manager, not an email order.

Pre-shipment verification — how VUELUXE photographs every container before it ships

The pre-shipment photo process is the part of the VUELUXE supply model that trade buyers notice most after they have been through a dispute with a previous supplier. It is not complicated. Before any order leaves the warehouse, every carton in that order is photographed. The photos are time-stamped, attached to the dispatch record, and sent to the account holder before the freight carrier collects the consignment.

Why does this matter? Because damage attribution in furniture and fixture supply is a consistent source of dispute between builders, suppliers, and freight carriers. When a mirror arrives on site with a cracked corner, the question is: was it cracked when it left the warehouse, or was it damaged in transit? Without a photo record, the answer is contested. With a photo record showing the carton undamaged at dispatch, the answer is clear: the damage happened in transit, the freight carrier is the responsible party, and the insurance claim goes to the freight carrier, not back to the builder or the supplier.

The practical effect of the photo process: when a mirror arrives damaged on site, the replacement pathway is faster. The account holder reports the damage, references the dispatch record, and the replacement unit is dispatched within 24–48 hours for in-stock product. The freight claim is handled in parallel by VUELUXE, not by the builder. The builder does not need to be in the middle of a supplier-versus-carrier dispute while a bathroom is sitting unfinished on a handover program.

For container orders, the pre-shipment verification happens at two points: at the factory before loading (photographs of production units against the order specification), and at the Adelaide warehouse after receiving (condition check against the factory photos). Both records are held in the project file and available to the account holder on request. The full protocol is documented in the pre-shipment photo process guide.

What the photos capture

Carton exterior condition — all six faces
Carton labelling — order reference, model number, quantity, destination
Pallet configuration for multi-unit orders — stacking pattern, wrap, strap positions
Open-carton sample for large consignments — glass face, edge condition, accessory kit

Photos are held in the account record for 24 months from dispatch date. For project work where the warranty period extends beyond the dispatch date, this means the photo record is available for the duration of the warranty window — which is relevant if a damage question arises at the 12-month defect liability inspection rather than at delivery.

Warranty and replacement process — 14-day no-form replacement, what’s covered

Warranty language in the LED mirror supply market varies enormously. Some suppliers offer a 12-month warranty that requires the builder to freight the faulty unit back to the supplier at their own cost, wait for an assessment, and then wait for a replacement to be dispatched — a process that can run 4–6 weeks. On a residential build with a defect liability period and a client watching the clock, 4–6 weeks is not a warranty. It is a problem deferral mechanism.

VUELUXE operates a 14-day no-form replacement policy. Here is what that means in practice.

What is covered

LED failure — strip failure, driver failure, or partial LED failure (section of the backlit ring not illuminating)
Demister failure — demister pad not heating or heating unevenly across the pad area
Touch sensor failure — sensor not responding, sensor triggering without contact, sensor stuck in one function
Glass defect — edge de-silvering, internal fogging, visible inclusion in the glass substrate
Driver failure — buzzing, flickering at dim settings, unit not powering on

What is not covered

Physical damage — cracked glass, damaged edges from site handling, mounting bracket damage from incorrect installation
Water ingress beyond IP44 rating — mirrors installed inside the shower recess without an IP67-rated product
Cleaning damage — glass damage from abrasive cleaners, solvent cleaners, or high-pressure water cleaning
Electrical damage from incorrect installation — incorrect voltage connection, earth fault caused by wiring error

How to make a warranty claim

Contact your account manager by phone or email. Describe the fault and provide the order reference number. A replacement unit is dispatched within 48 hours of the fault being confirmed — no form, no freight quote, no waiting for an assessment report. The faulty unit does not need to be returned before the replacement ships. For units where the fault is ambiguous (e.g., driver buzzing that may be caused by a dimmer incompatibility), the account manager will walk through a diagnostic before dispatching a replacement to confirm whether the issue is the mirror or the installation context.

The replacement warranty window is the original warranty period from the date of first delivery, not from the date of replacement. This matters for volume projects where the first units are delivered in month one and defects may surface at the 12-month defect inspection — the warranty clock on those units started when the first delivery landed, not when the individual unit was installed. The full warranty terms, including the defect liability period alignment, are in the warranty process guide.

Cleaning and maintenance — how to brief subbies and homeowners on care

LED bathroom mirrors fail in the field for three reasons: electrical faults (covered by warranty), installation errors (covered by process), and cleaning damage (covered by neither). Cleaning damage is the category that generates the most frustration for builders because it surfaces at the defect inspection or the client call 6–8 months post-handover, by which point the cause is impossible to prove and the commercial outcome defaults to a negotiation nobody wanted.

The solution is a cleaning brief — a short set of instructions given to the finishing trade who installs the mirror, attached to the handover documentation given to the homeowner, and referenced in any tradie care note in the client portal. It does not need to be long. It needs to be specific.

What damages LED bathroom mirrors

Abrasive cleaners. Scouring pads, steel wool, powdered cleaners, and any product with abrasive particles will scratch the glass surface and damage the anti-reflection coating on the mirror face. This damage is visible in direct light and worsens over time as the scratches accumulate surface residue.
Solvent-based cleaners. Acetone, methylated spirits, ammonia-based glass cleaners (including some branded glass cleaners), and solvent-based surface sprays can attack the mirror backing at the edges, causing the silver layer to lift or oxidise. This appears as darkening or spotting at the mirror perimeter — it looks like the glass is fogging from the edge. On a copper-backed mirror this happens within 12–18 months of normal bathroom use. On VUELUXE’s copper-free glass it is caused by direct solvent contact, not by humidity alone.
Spray cleaner on the touch sensor. The capacitive touch sensor on all VUELUXE models is sealed, but spray cleaner applied directly to the sensor zone can cause intermittent triggering as the liquid residue affects the capacitance reading. Brief subbies and homeowners to spray the cloth first, then wipe — do not spray directly onto the mirror face.
High-pressure water. IP44 is rated for splashing water, not for a pressure washer. Post-tile cleaning on site sometimes involves high-pressure water applied to the vanity wall. Mirrors should be removed or masked before any high-pressure cleaning pass — the bracket mountings are not rated for that load, and water forced into the bracket channel can wick into the driver housing.

What to use

For routine cleaning: a microfibre cloth lightly dampened with water. For heavy smear or toothpaste residue: a microfibre cloth with a small amount of diluted dish soap (1–2 drops per 500ml water). Wipe in one direction — circular motion creates swirl marks on the anti-reflection coating over time. Dry immediately with a second dry microfibre cloth. Do not leave water sitting on the mirror face — prolonged water contact at the edge is the primary path to edge de-silvering on any bathroom mirror, even copper-free.

Briefing the installation trade

The mirror installer on a residential build is typically the finishing carpenter or the second-visit electrician. Neither is expecting to give a care briefing. The most reliable approach is to have the care instruction card — which is packed in the carton with every VUELUXE mirror — signed off as received by the installer on their sign-off sheet, and then placed in the handover folder that goes to the homeowner at practical completion. Three steps: installer acknowledges the card, card goes in the handover folder, homeowner receives it with keys. This is a 30-second process that eliminates the “we were never told” conversation at the 6-month call-back.

Briefing the homeowner

The homeowner care note does not need to be technical. It needs three sentences: what to use, what not to use, and who to call if something goes wrong. A working version: “Clean your LED mirror with a damp microfibre cloth. Do not use glass cleaners, abrasive sprays, or scouring pads. If the LED function or demister stops working within the warranty period, contact your builder or call VUELUXE directly.” Attach the VUELUXE trade account contact to the card so the homeowner has a direct line if the builder is not responsive after handover.

One additional note for builders running display homes: the display home mirror gets cleaned more frequently than any homeowner’s mirror, often by cleaning contractors using commercial glass cleaners. Put a specific cleaning instruction on the cleaning contractor’s scope — “LED mirrors: microfibre and water only, no commercial glass spray” — and inspect the mirror at the six-month cleaning contractor review. Display home mirrors are high-visibility and high-touch; they are worth a quarterly check for edge condition and touch sensor function.

Summary: what to specify, how to order, what to expect

A bathroom mirror specification that holds up across a project is not complicated. It requires five decisions made at the right time — size, shape, CCT, frame, installation method — locked into a specification format that names the product, the dimensions, the glass, the certification, and the warranty. It requires an order placed early enough to allow for stock reservation or container lead time. And it requires an installation process that is coordinated between the electrician rough-in, the tile setter, and the mirror fixer before anyone picks up a drill.

VUELUXE’s five models — VLFR-01 (oval, 700×700×40mm), VLM-02 (round, 700×700×35mm), VLM-04 (round, 700×700×35mm), and VLM-07 (arch, 550×950×35mm) — cover the standard shape and size range for Australian residential. All models are SAA/RCM certified, IP44 rated, CCT switchable 2700K–6500K, and available in landed stock in Adelaide. All ship with both a hardwire pigtail and an AU plug lead. All carry a 14-day no-form replacement warranty.

If you are at the specification stage, download the bathroom mirror specification worksheet and fill it out against your wet area schedule. If you are ready to open a trade account and request pricing, use the trade inquiry form. If you are planning a volume project and need to talk through staged delivery and stock reservation, call the account team directly — that conversation is faster by phone than by form.

The risk with in-stock orders on a volume project is stock depletion. If you are building 80 dwellings and each takes two mirrors, you need 160 units confirmed against your project before you commit to a handover program. Do not assume that because stock exists today it will exist in 90 days when your first tranche of lots reaches mirror-fix stage. Confirm a stock reservation with your account manager when you open the project. VUELUXE can hold confirmed stock against a project reference number for up to 120 days without a deposit on qualified volume accounts.

Container orders for large estates

Projects requiring 300+ units within a 12-month program often benefit from a dedicated container order. A container order is placed directly against the VUELUXE factory production schedule and arrives as a dedicated consignment into the Adelaide warehouse. The lead time from order to warehouse receipt is typically 10–14 weeks, including factory production, quality assurance, and sea freight transit. The advantage is unit cost — container pricing is the best available rate — and the certainty of a confirmed volume sitting in a warehouse with your project reference on it.

Staged deliveries for multi-release estates

Pre-shipment verification — how VUELUXE photographs every container before it ships

What the photos capture

Carton exterior condition — all six faces
Carton labelling — order reference, model number, quantity, destination
Pallet configuration for multi-unit orders — stacking pattern, wrap, strap positions
Open-carton sample for large consignments — glass face, edge condition, accessory kit

Warranty and replacement process — 14-day no-form replacement, what’s covered

VUELUXE operates a 14-day no-form replacement policy. Here is what that means in practice.

What is covered

LED failure — strip failure, driver failure, or partial LED failure (section of the backlit ring not illuminating)
Demister failure — demister pad not heating or heating unevenly across the pad area
Touch sensor failure — sensor not responding, sensor triggering without contact, sensor stuck in one function
Glass defect — edge de-silvering, internal fogging, visible inclusion in the glass substrate
Driver failure — buzzing, flickering at dim settings, unit not powering on

What is not covered

Physical damage — cracked glass, damaged edges from site handling, mounting bracket damage from incorrect installation
Water ingress beyond IP44 rating — mirrors installed inside the shower recess without an IP67-rated product
Cleaning damage — glass damage from abrasive cleaners, solvent cleaners, or high-pressure water cleaning
Electrical damage from incorrect installation — incorrect voltage connection, earth fault caused by wiring error

How to make a warranty claim

Cleaning and maintenance — how to brief subbies and homeowners on care

What damages LED bathroom mirrors

Abrasive cleaners. Scouring pads, steel wool, powdered cleaners, and any product with abrasive particles will scratch the glass surface and damage the anti-reflection coating on the mirror face. This damage is visible in direct light and worsens over time as the scratches accumulate surface residue.
Solvent-based cleaners. Acetone, methylated spirits, ammonia-based glass cleaners (including some branded glass cleaners), and solvent-based surface sprays can attack the mirror backing at the edges, causing the silver layer to lift or oxidise. This appears as darkening or spotting at the mirror perimeter — it looks like the glass is fogging from the edge. On a copper-backed mirror this happens within 12–18 months of normal bathroom use. On VUELUXE’s copper-free glass it is caused by direct solvent contact, not by humidity alone.
Spray cleaner on the touch sensor. The capacitive touch sensor on all VUELUXE models is sealed, but spray cleaner applied directly to the sensor zone can cause intermittent triggering as the liquid residue affects the capacitance reading. Brief subbies and homeowners to spray the cloth first, then wipe — do not spray directly onto the mirror face.
High-pressure water. IP44 is rated for splashing water, not for a pressure washer. Post-tile cleaning on site sometimes involves high-pressure water applied to the vanity wall. Mirrors should be removed or masked before any high-pressure cleaning pass — the bracket mountings are not rated for that load, and water forced into the bracket channel can wick into the driver housing.

What to use

Briefing the installation trade

Briefing the homeowner

Summary: what to specify, how to order, what to expect

Here is the honest lead time picture for LED mirrors in Australia, and how to plan around it. The lead times guide has the full breakdown for each scenario.

In-stock orders from Adelaide warehouse

VUELUXE holds landed stock in Adelaide across all five models. An in-stock order placed before noon on a business day dispatches same day. Metropolitan Melbourne delivery is next-day. Sydney and Brisbane is 2–3 business days. This is the fastest path for urgent single-lot orders or replacement units.

Container orders for large estates

Staged deliveries for multi-release estates

Pre-shipment verification — how VUELUXE photographs every container before it ships

What the photos capture

Carton exterior condition — all six faces
Carton labelling — order reference, model number, quantity, destination
Pallet configuration for multi-unit orders — stacking pattern, wrap, strap positions
Open-carton sample for large consignments — glass face, edge condition, accessory kit

Warranty and replacement process — 14-day no-form replacement, what’s covered

VUELUXE operates a 14-day no-form replacement policy. Here is what that means in practice.

What is covered

LED failure — strip failure, driver failure, or partial LED failure (section of the backlit ring not illuminating)
Demister failure — demister pad not heating or heating unevenly across the pad area
Touch sensor failure — sensor not responding, sensor triggering without contact, sensor stuck in one function
Glass defect — edge de-silvering, internal fogging, visible inclusion in the glass substrate
Driver failure — buzzing, flickering at dim settings, unit not powering on

What is not covered

Physical damage — cracked glass, damaged edges from site handling, mounting bracket damage from incorrect installation
Water ingress beyond IP44 rating — mirrors installed inside the shower recess without an IP67-rated product
Cleaning damage — glass damage from abrasive cleaners, solvent cleaners, or high-pressure water cleaning
Electrical damage from incorrect installation — incorrect voltage connection, earth fault caused by wiring error

How to make a warranty claim

Cleaning and maintenance — how to brief subbies and homeowners on care

What damages LED bathroom mirrors

Abrasive cleaners. Scouring pads, steel wool, powdered cleaners, and any product with abrasive particles will scratch the glass surface and damage the anti-reflection coating on the mirror face. This damage is visible in direct light and worsens over time as the scratches accumulate surface residue.
Solvent-based cleaners. Acetone, methylated spirits, ammonia-based glass cleaners (including some branded glass cleaners), and solvent-based surface sprays can attack the mirror backing at the edges, causing the silver layer to lift or oxidise. This appears as darkening or spotting at the mirror perimeter — it looks like the glass is fogging from the edge. On a copper-backed mirror this happens within 12–18 months of normal bathroom use. On VUELUXE’s copper-free glass it is caused by direct solvent contact, not by humidity alone.
Spray cleaner on the touch sensor. The capacitive touch sensor on all VUELUXE models is sealed, but spray cleaner applied directly to the sensor zone can cause intermittent triggering as the liquid residue affects the capacitance reading. Brief subbies and homeowners to spray the cloth first, then wipe — do not spray directly onto the mirror face.
High-pressure water. IP44 is rated for splashing water, not for a pressure washer. Post-tile cleaning on site sometimes involves high-pressure water applied to the vanity wall. Mirrors should be removed or masked before any high-pressure cleaning pass — the bracket mountings are not rated for that load, and water forced into the bracket channel can wick into the driver housing.

What to use

Briefing the installation trade

Briefing the homeowner

Summary: what to specify, how to order, what to expect

Plug-in mirrors can be installed without a licensed electrician for the mirror connection itself — the mirror plugs into a GPO, which is a general consumer connection. The GPO installation, however, requires a licensed electrician. This is a distinction worth clarifying with clients who ask why an electrician is involved even with a plug-in mirror.

Mounting height

Mirror mounting height is the most commonly debated installation decision on site. The functional rule: the centre of the mirror should sit at eye height for the primary user, typically 1600–1650mm from finished floor level (FFL). On a residential build with standard 2400mm ceiling height and a floor-mounted 850mm-high vanity, this puts the mirror centreline at approximately 1620mm FFL, which positions the bottom edge of a 700mm-diameter round mirror at approximately 1270mm FFL — 420mm above the vanity top. This is the standard working position for a bathroom mirror in Australian residential.

Adjustments to this baseline: on ensuites with 2700mm+ ceiling heights, raise the mirror centreline to 1680–1700mm to prevent the mirror from reading low in the elevation. On powder rooms with vessel basins, the basin rim is typically 950–1000mm FFL, which raises the starting point and may require the mirror centreline to move to 1700–1720mm. The how high to mount an LED mirror guide has the calculation table for standard and non-standard configurations.

Lead times and project planning — pre-ordering timelines, container delivery, staged deliveries

Lead time failure is one of the most consistent causes of bathroom scope delay on Australian residential projects. It is not usually the fault of the supplier. It is usually the fault of specification that happens too late, orders that go in after the construction program has committed to a handover date, and project managers who have been told “it’s in stock in Adelaide” without understanding what that means for a 200-lot estate with staggered titles.

Here is the honest lead time picture for LED mirrors in Australia, and how to plan around it. The lead times guide has the full breakdown for each scenario.

In-stock orders from Adelaide warehouse

Container orders for large estates

Staged deliveries for multi-release estates

Pre-shipment verification — how VUELUXE photographs every container before it ships

What the photos capture

Carton exterior condition — all six faces
Carton labelling — order reference, model number, quantity, destination
Pallet configuration for multi-unit orders — stacking pattern, wrap, strap positions
Open-carton sample for large consignments — glass face, edge condition, accessory kit

Warranty and replacement process — 14-day no-form replacement, what’s covered

VUELUXE operates a 14-day no-form replacement policy. Here is what that means in practice.

What is covered

LED failure — strip failure, driver failure, or partial LED failure (section of the backlit ring not illuminating)
Demister failure — demister pad not heating or heating unevenly across the pad area
Touch sensor failure — sensor not responding, sensor triggering without contact, sensor stuck in one function
Glass defect — edge de-silvering, internal fogging, visible inclusion in the glass substrate
Driver failure — buzzing, flickering at dim settings, unit not powering on

What is not covered

Physical damage — cracked glass, damaged edges from site handling, mounting bracket damage from incorrect installation
Water ingress beyond IP44 rating — mirrors installed inside the shower recess without an IP67-rated product
Cleaning damage — glass damage from abrasive cleaners, solvent cleaners, or high-pressure water cleaning
Electrical damage from incorrect installation — incorrect voltage connection, earth fault caused by wiring error

How to make a warranty claim

Cleaning and maintenance — how to brief subbies and homeowners on care

What damages LED bathroom mirrors

Abrasive cleaners. Scouring pads, steel wool, powdered cleaners, and any product with abrasive particles will scratch the glass surface and damage the anti-reflection coating on the mirror face. This damage is visible in direct light and worsens over time as the scratches accumulate surface residue.
Solvent-based cleaners. Acetone, methylated spirits, ammonia-based glass cleaners (including some branded glass cleaners), and solvent-based surface sprays can attack the mirror backing at the edges, causing the silver layer to lift or oxidise. This appears as darkening or spotting at the mirror perimeter — it looks like the glass is fogging from the edge. On a copper-backed mirror this happens within 12–18 months of normal bathroom use. On VUELUXE’s copper-free glass it is caused by direct solvent contact, not by humidity alone.
Spray cleaner on the touch sensor. The capacitive touch sensor on all VUELUXE models is sealed, but spray cleaner applied directly to the sensor zone can cause intermittent triggering as the liquid residue affects the capacitance reading. Brief subbies and homeowners to spray the cloth first, then wipe — do not spray directly onto the mirror face.
High-pressure water. IP44 is rated for splashing water, not for a pressure washer. Post-tile cleaning on site sometimes involves high-pressure water applied to the vanity wall. Mirrors should be removed or masked before any high-pressure cleaning pass — the bracket mountings are not rated for that load, and water forced into the bracket channel can wick into the driver housing.

What to use

Briefing the installation trade

Briefing the homeowner

Summary: what to specify, how to order, what to expect

Does a hardwired LED mirror require a licensed electrician? Yes, without exception. Connection of a hardwired fitting to a fixed circuit is licensed electrical work under AS/NZS 3000 in every Australian state. Does an LED mirror need an electrician covers the relevant regulatory references for each state if you need to brief a client or a subbi who is pushing back on the requirement.

Plug-in installation

Plug-in installation uses the AU plug lead supplied with every VUELUXE model. The GPO should be positioned 150–200mm to one side of the mirror’s vertical edge and 100–150mm below the mirror’s bottom edge. This positioning keeps the lead short, keeps it out of the primary sight line from the door, and keeps it accessible for servicing without removing the mirror. A GPO directly below the mirror centre is a common rough-in error — it makes the lead run visible from the door and in some configurations runs the lead across the basin splash zone.

Mounting height

Lead times and project planning — pre-ordering timelines, container delivery, staged deliveries

Here is the honest lead time picture for LED mirrors in Australia, and how to plan around it. The lead times guide has the full breakdown for each scenario.

In-stock orders from Adelaide warehouse

Container orders for large estates

Staged deliveries for multi-release estates

Pre-shipment verification — how VUELUXE photographs every container before it ships

What the photos capture

Carton exterior condition — all six faces
Carton labelling — order reference, model number, quantity, destination
Pallet configuration for multi-unit orders — stacking pattern, wrap, strap positions
Open-carton sample for large consignments — glass face, edge condition, accessory kit

Warranty and replacement process — 14-day no-form replacement, what’s covered

VUELUXE operates a 14-day no-form replacement policy. Here is what that means in practice.

What is covered

LED failure — strip failure, driver failure, or partial LED failure (section of the backlit ring not illuminating)
Demister failure — demister pad not heating or heating unevenly across the pad area
Touch sensor failure — sensor not responding, sensor triggering without contact, sensor stuck in one function
Glass defect — edge de-silvering, internal fogging, visible inclusion in the glass substrate
Driver failure — buzzing, flickering at dim settings, unit not powering on

What is not covered

Physical damage — cracked glass, damaged edges from site handling, mounting bracket damage from incorrect installation
Water ingress beyond IP44 rating — mirrors installed inside the shower recess without an IP67-rated product
Cleaning damage — glass damage from abrasive cleaners, solvent cleaners, or high-pressure water cleaning
Electrical damage from incorrect installation — incorrect voltage connection, earth fault caused by wiring error

How to make a warranty claim

Cleaning and maintenance — how to brief subbies and homeowners on care

What damages LED bathroom mirrors

Abrasive cleaners. Scouring pads, steel wool, powdered cleaners, and any product with abrasive particles will scratch the glass surface and damage the anti-reflection coating on the mirror face. This damage is visible in direct light and worsens over time as the scratches accumulate surface residue.
Solvent-based cleaners. Acetone, methylated spirits, ammonia-based glass cleaners (including some branded glass cleaners), and solvent-based surface sprays can attack the mirror backing at the edges, causing the silver layer to lift or oxidise. This appears as darkening or spotting at the mirror perimeter — it looks like the glass is fogging from the edge. On a copper-backed mirror this happens within 12–18 months of normal bathroom use. On VUELUXE’s copper-free glass it is caused by direct solvent contact, not by humidity alone.
Spray cleaner on the touch sensor. The capacitive touch sensor on all VUELUXE models is sealed, but spray cleaner applied directly to the sensor zone can cause intermittent triggering as the liquid residue affects the capacitance reading. Brief subbies and homeowners to spray the cloth first, then wipe — do not spray directly onto the mirror face.
High-pressure water. IP44 is rated for splashing water, not for a pressure washer. Post-tile cleaning on site sometimes involves high-pressure water applied to the vanity wall. Mirrors should be removed or masked before any high-pressure cleaning pass — the bracket mountings are not rated for that load, and water forced into the bracket channel can wick into the driver housing.

What to use

Briefing the installation trade

Briefing the homeowner

Summary: what to specify, how to order, what to expect

The rough-in electrician needs to know three things before they set conduit: the mirror’s centre point on the wall, the mirror’s depth, and which side the driver is on (left or right on the back face of the mirror). The centre point determines where the conduit exits the wall. The depth determines how far back the conduit should terminate. The driver position determines the clearance zone — you do not want the conduit exit point directly behind the driver housing, because that restricts the wiring bend radius.

For all VUELUXE models, the driver is positioned at the top-centre of the mirror back. The conduit exit should be at the horizontal centreline of the mirror, approximately 50mm above the mounting bracket centre point. The full conduit termination template is in the LED mirror installation guide.

Plug-in installation

Mounting height

Lead times and project planning — pre-ordering timelines, container delivery, staged deliveries

Here is the honest lead time picture for LED mirrors in Australia, and how to plan around it. The lead times guide has the full breakdown for each scenario.

In-stock orders from Adelaide warehouse

Container orders for large estates

Staged deliveries for multi-release estates

Pre-shipment verification — how VUELUXE photographs every container before it ships

What the photos capture

Carton exterior condition — all six faces
Carton labelling — order reference, model number, quantity, destination
Pallet configuration for multi-unit orders — stacking pattern, wrap, strap positions
Open-carton sample for large consignments — glass face, edge condition, accessory kit

Warranty and replacement process — 14-day no-form replacement, what’s covered

VUELUXE operates a 14-day no-form replacement policy. Here is what that means in practice.

What is covered

LED failure — strip failure, driver failure, or partial LED failure (section of the backlit ring not illuminating)
Demister failure — demister pad not heating or heating unevenly across the pad area
Touch sensor failure — sensor not responding, sensor triggering without contact, sensor stuck in one function
Glass defect — edge de-silvering, internal fogging, visible inclusion in the glass substrate
Driver failure — buzzing, flickering at dim settings, unit not powering on

What is not covered

Physical damage — cracked glass, damaged edges from site handling, mounting bracket damage from incorrect installation
Water ingress beyond IP44 rating — mirrors installed inside the shower recess without an IP67-rated product
Cleaning damage — glass damage from abrasive cleaners, solvent cleaners, or high-pressure water cleaning
Electrical damage from incorrect installation — incorrect voltage connection, earth fault caused by wiring error

How to make a warranty claim

Cleaning and maintenance — how to brief subbies and homeowners on care

What damages LED bathroom mirrors

Abrasive cleaners. Scouring pads, steel wool, powdered cleaners, and any product with abrasive particles will scratch the glass surface and damage the anti-reflection coating on the mirror face. This damage is visible in direct light and worsens over time as the scratches accumulate surface residue.
Solvent-based cleaners. Acetone, methylated spirits, ammonia-based glass cleaners (including some branded glass cleaners), and solvent-based surface sprays can attack the mirror backing at the edges, causing the silver layer to lift or oxidise. This appears as darkening or spotting at the mirror perimeter — it looks like the glass is fogging from the edge. On a copper-backed mirror this happens within 12–18 months of normal bathroom use. On VUELUXE’s copper-free glass it is caused by direct solvent contact, not by humidity alone.
Spray cleaner on the touch sensor. The capacitive touch sensor on all VUELUXE models is sealed, but spray cleaner applied directly to the sensor zone can cause intermittent triggering as the liquid residue affects the capacitance reading. Brief subbies and homeowners to spray the cloth first, then wipe — do not spray directly onto the mirror face.
High-pressure water. IP44 is rated for splashing water, not for a pressure washer. Post-tile cleaning on site sometimes involves high-pressure water applied to the vanity wall. Mirrors should be removed or masked before any high-pressure cleaning pass — the bracket mountings are not rated for that load, and water forced into the bracket channel can wick into the driver housing.

What to use

Briefing the installation trade

Briefing the homeowner

Summary: what to specify, how to order, what to expect

Mirror installation on a residential build involves three trades in sequence: the rough-in electrician, the tile setter, and the mirror installer (often the same person as the finishing carpenter or the electrician on a second visit). When the handoff between those trades is clean, mirror installation takes 20 minutes per unit. When it is not clean, it takes two trade visits, a patch, and a rebook.

Hardwire installation

Hardwire installation requires a conduit in the wall behind the mirror, terminated with a 300mm flying lead accessible behind the mirror body. The electrician terminates the in-wall circuit to the mirror’s pigtail using a junction connector inside the wall cavity. The mirror sits flat against the tile and the wiring is fully concealed. No GPO is visible.

Plug-in installation

Mounting height

Lead times and project planning — pre-ordering timelines, container delivery, staged deliveries

Here is the honest lead time picture for LED mirrors in Australia, and how to plan around it. The lead times guide has the full breakdown for each scenario.

In-stock orders from Adelaide warehouse

Container orders for large estates

Staged deliveries for multi-release estates

Pre-shipment verification — how VUELUXE photographs every container before it ships

What the photos capture

Carton exterior condition — all six faces
Carton labelling — order reference, model number, quantity, destination
Pallet configuration for multi-unit orders — stacking pattern, wrap, strap positions
Open-carton sample for large consignments — glass face, edge condition, accessory kit

Warranty and replacement process — 14-day no-form replacement, what’s covered

VUELUXE operates a 14-day no-form replacement policy. Here is what that means in practice.

What is covered

LED failure — strip failure, driver failure, or partial LED failure (section of the backlit ring not illuminating)
Demister failure — demister pad not heating or heating unevenly across the pad area
Touch sensor failure — sensor not responding, sensor triggering without contact, sensor stuck in one function
Glass defect — edge de-silvering, internal fogging, visible inclusion in the glass substrate
Driver failure — buzzing, flickering at dim settings, unit not powering on

What is not covered

Physical damage — cracked glass, damaged edges from site handling, mounting bracket damage from incorrect installation
Water ingress beyond IP44 rating — mirrors installed inside the shower recess without an IP67-rated product
Cleaning damage — glass damage from abrasive cleaners, solvent cleaners, or high-pressure water cleaning
Electrical damage from incorrect installation — incorrect voltage connection, earth fault caused by wiring error

How to make a warranty claim

Cleaning and maintenance — how to brief subbies and homeowners on care

What damages LED bathroom mirrors

Abrasive cleaners. Scouring pads, steel wool, powdered cleaners, and any product with abrasive particles will scratch the glass surface and damage the anti-reflection coating on the mirror face. This damage is visible in direct light and worsens over time as the scratches accumulate surface residue.
Solvent-based cleaners. Acetone, methylated spirits, ammonia-based glass cleaners (including some branded glass cleaners), and solvent-based surface sprays can attack the mirror backing at the edges, causing the silver layer to lift or oxidise. This appears as darkening or spotting at the mirror perimeter — it looks like the glass is fogging from the edge. On a copper-backed mirror this happens within 12–18 months of normal bathroom use. On VUELUXE’s copper-free glass it is caused by direct solvent contact, not by humidity alone.
Spray cleaner on the touch sensor. The capacitive touch sensor on all VUELUXE models is sealed, but spray cleaner applied directly to the sensor zone can cause intermittent triggering as the liquid residue affects the capacitance reading. Brief subbies and homeowners to spray the cloth first, then wipe — do not spray directly onto the mirror face.
High-pressure water. IP44 is rated for splashing water, not for a pressure washer. Post-tile cleaning on site sometimes involves high-pressure water applied to the vanity wall. Mirrors should be removed or masked before any high-pressure cleaning pass — the bracket mountings are not rated for that load, and water forced into the bracket channel can wick into the driver housing.

What to use

Briefing the installation trade

Briefing the homeowner

Summary: what to specify, how to order, what to expect

Delivery from Adelaide warehouse. Transit time to metropolitan Melbourne is next-day. Sydney and Brisbane are 2–3 business days. Regional and interstate is subject to freight carrier schedules. VUELUXE ships on pallets for orders above 10 units. Tail-lift delivery to site is available at cost — confirm site access (standard truck or semi-required) when placing the order. For projects in Western Australia, note the freight leg is 5–7 business days by road. Air freight is available at premium cost for urgent single-unit replacements.

Installation requirements — hardwire vs plug-in, electrician requirements, mounting height

Hardwire installation

Plug-in installation

Mounting height

Lead times and project planning — pre-ordering timelines, container delivery, staged deliveries

Here is the honest lead time picture for LED mirrors in Australia, and how to plan around it. The lead times guide has the full breakdown for each scenario.

In-stock orders from Adelaide warehouse

Container orders for large estates

Staged deliveries for multi-release estates

Pre-shipment verification — how VUELUXE photographs every container before it ships

What the photos capture

Carton exterior condition — all six faces
Carton labelling — order reference, model number, quantity, destination
Pallet configuration for multi-unit orders — stacking pattern, wrap, strap positions
Open-carton sample for large consignments — glass face, edge condition, accessory kit

Warranty and replacement process — 14-day no-form replacement, what’s covered

VUELUXE operates a 14-day no-form replacement policy. Here is what that means in practice.

What is covered

LED failure — strip failure, driver failure, or partial LED failure (section of the backlit ring not illuminating)
Demister failure — demister pad not heating or heating unevenly across the pad area
Touch sensor failure — sensor not responding, sensor triggering without contact, sensor stuck in one function
Glass defect — edge de-silvering, internal fogging, visible inclusion in the glass substrate
Driver failure — buzzing, flickering at dim settings, unit not powering on

What is not covered

Physical damage — cracked glass, damaged edges from site handling, mounting bracket damage from incorrect installation
Water ingress beyond IP44 rating — mirrors installed inside the shower recess without an IP67-rated product
Cleaning damage — glass damage from abrasive cleaners, solvent cleaners, or high-pressure water cleaning
Electrical damage from incorrect installation — incorrect voltage connection, earth fault caused by wiring error

How to make a warranty claim

Cleaning and maintenance — how to brief subbies and homeowners on care

What damages LED bathroom mirrors

Abrasive cleaners. Scouring pads, steel wool, powdered cleaners, and any product with abrasive particles will scratch the glass surface and damage the anti-reflection coating on the mirror face. This damage is visible in direct light and worsens over time as the scratches accumulate surface residue.
Solvent-based cleaners. Acetone, methylated spirits, ammonia-based glass cleaners (including some branded glass cleaners), and solvent-based surface sprays can attack the mirror backing at the edges, causing the silver layer to lift or oxidise. This appears as darkening or spotting at the mirror perimeter — it looks like the glass is fogging from the edge. On a copper-backed mirror this happens within 12–18 months of normal bathroom use. On VUELUXE’s copper-free glass it is caused by direct solvent contact, not by humidity alone.
Spray cleaner on the touch sensor. The capacitive touch sensor on all VUELUXE models is sealed, but spray cleaner applied directly to the sensor zone can cause intermittent triggering as the liquid residue affects the capacitance reading. Brief subbies and homeowners to spray the cloth first, then wipe — do not spray directly onto the mirror face.
High-pressure water. IP44 is rated for splashing water, not for a pressure washer. Post-tile cleaning on site sometimes involves high-pressure water applied to the vanity wall. Mirrors should be removed or masked before any high-pressure cleaning pass — the bracket mountings are not rated for that load, and water forced into the bracket channel can wick into the driver housing.

What to use

Briefing the installation trade

Briefing the homeowner

Summary: what to specify, how to order, what to expect

Before any consignment leaves the warehouse, the team photographs every carton in the order. The pre-shipment photo record is sent to the account holder before dispatch is confirmed. This is not a courtesy — it is a formal part of the order process, and it exists because it eliminates the most common dispute in trade supply: damage in transit that cannot be attributed to warehouse or freight. When the photo record shows the carton undamaged at dispatch, the freight leg is the variable to investigate. The pre-shipment photo process guide explains what is photographed, how the records are stored, and how to use them in a freight claim.

Step 5: Delivery

Installation requirements — hardwire vs plug-in, electrician requirements, mounting height

Hardwire installation

Plug-in installation

Mounting height

Lead times and project planning — pre-ordering timelines, container delivery, staged deliveries

Here is the honest lead time picture for LED mirrors in Australia, and how to plan around it. The lead times guide has the full breakdown for each scenario.

In-stock orders from Adelaide warehouse

Container orders for large estates

Staged deliveries for multi-release estates

Pre-shipment verification — how VUELUXE photographs every container before it ships

What the photos capture

Carton exterior condition — all six faces
Carton labelling — order reference, model number, quantity, destination
Pallet configuration for multi-unit orders — stacking pattern, wrap, strap positions
Open-carton sample for large consignments — glass face, edge condition, accessory kit

Warranty and replacement process — 14-day no-form replacement, what’s covered

VUELUXE operates a 14-day no-form replacement policy. Here is what that means in practice.

What is covered

LED failure — strip failure, driver failure, or partial LED failure (section of the backlit ring not illuminating)
Demister failure — demister pad not heating or heating unevenly across the pad area
Touch sensor failure — sensor not responding, sensor triggering without contact, sensor stuck in one function
Glass defect — edge de-silvering, internal fogging, visible inclusion in the glass substrate
Driver failure — buzzing, flickering at dim settings, unit not powering on

What is not covered

Physical damage — cracked glass, damaged edges from site handling, mounting bracket damage from incorrect installation
Water ingress beyond IP44 rating — mirrors installed inside the shower recess without an IP67-rated product
Cleaning damage — glass damage from abrasive cleaners, solvent cleaners, or high-pressure water cleaning
Electrical damage from incorrect installation — incorrect voltage connection, earth fault caused by wiring error

How to make a warranty claim

Cleaning and maintenance — how to brief subbies and homeowners on care

What damages LED bathroom mirrors

Abrasive cleaners. Scouring pads, steel wool, powdered cleaners, and any product with abrasive particles will scratch the glass surface and damage the anti-reflection coating on the mirror face. This damage is visible in direct light and worsens over time as the scratches accumulate surface residue.
Solvent-based cleaners. Acetone, methylated spirits, ammonia-based glass cleaners (including some branded glass cleaners), and solvent-based surface sprays can attack the mirror backing at the edges, causing the silver layer to lift or oxidise. This appears as darkening or spotting at the mirror perimeter — it looks like the glass is fogging from the edge. On a copper-backed mirror this happens within 12–18 months of normal bathroom use. On VUELUXE’s copper-free glass it is caused by direct solvent contact, not by humidity alone.
Spray cleaner on the touch sensor. The capacitive touch sensor on all VUELUXE models is sealed, but spray cleaner applied directly to the sensor zone can cause intermittent triggering as the liquid residue affects the capacitance reading. Brief subbies and homeowners to spray the cloth first, then wipe — do not spray directly onto the mirror face.
High-pressure water. IP44 is rated for splashing water, not for a pressure washer. Post-tile cleaning on site sometimes involves high-pressure water applied to the vanity wall. Mirrors should be removed or masked before any high-pressure cleaning pass — the bracket mountings are not rated for that load, and water forced into the bracket channel can wick into the driver housing.

What to use

Briefing the installation trade

Briefing the homeowner

Summary: what to specify, how to order, what to expect

Every builder who has worked through a bathroom scope more than once knows the mirror decision comes too late. It lands in the schedule of finishes after the electrician rough-in, after the tile setter has set reveal heights, sometimes after the cabinet maker has already fixed the vanity. By that point, the decisions that should have been made at specification stage are being made on site, under time pressure, with the wrong people in the room.

This guide is written to move those decisions forward. It covers the five specification choices every builder makes on bathroom mirrors, how to write a mirror specification that holds up at tender and at site, how the inquiry-to-delivery process works at VUELUXE, what electrical coordination you actually need, how to plan lead times for staged estates and multi-lot releases, and what happens when a mirror needs replacing. It is written for project managers, estimators, and site supervisors running residential builds at volume — 20 dwellings and up — as well as for designers and spec writers who need to lock a product down before it hits tender.

VUELUXE is an Australian wholesale LED bathroom mirror brand. Five models. Landed stock in Adelaide. Trade inquiry only — no retail, no public pricing. If you are writing a spec and need documents, open a trade account first. Specification sheets, compliance certificates, and installation data are released to account holders.

The 5 decisions every builder makes on bathroom mirrors

Mirror specifications collapse when too many decisions are left open. The supplier fills the gaps, the site supervisor makes a call, and three months later the client is on the phone because the mirror in the ensuite does not match the mirror in the main bathroom. These are the five decisions that need to be locked at specification stage, not resolved on site.

1. Size

Mirror size is a function of vanity width, not personal preference. The working rule for single-bowl vanities: the mirror should be 60–80% of the vanity width, centred on the bowl. A 900mm vanity typically takes a 600–750mm wide mirror. A 1200mm twin-bowl vanity typically takes either two 500–600mm mirrors or one mirror running 1000–1100mm. Going wider creates dead overhang at the edges that reads as underscaled. Going narrower reads as stingy.

For round and oval mirrors, the relevant dimension is diameter or vertical height. A round mirror at 700mm diameter over a 900mm vanity is close to the upper limit before the mirror starts to float. A 900mm round over a 900mm vanity works when there is wall to spare — it fills the elevation and anchors the room. If you are uncertain about which size reads correctly over a specific vanity configuration, the what size mirror for 900mm vanity guide covers the standard combinations with elevation ratios.

Note dimensions as height × width × depth in your spec. Every VUELUXE model is documented in that order: VLFR-01 is 700×700×40mm (height × width × depth). The depth figure matters for wall backing coordination — 40mm is the clearance you need behind the mirror face for the driver and wiring cavity.

2. Shape

Shape is the decision that gets deferred most often and causes the most visible inconsistency across a project. The four shapes in Australian residential at the moment are round, oval, arch, and framed rectangle. Each shape belongs to a room type, and mixing shapes across a project without a rule creates bathrooms that look unrelated to each other.

Round is the current default for single-bowl ensuites. Oval handles wider single bowls and lower ceiling heights where a round reads too squat. Arch suits powder rooms and feature bathrooms where the silhouette is part of the brief. Framed rectangle is the commercial default and the volume builder default for multi-bath projects where the price point and lead time matter more than shape differentiation. Decide the shape rule for each wet area category in your project — master ensuite, secondary ensuite, main bathroom, powder room — and lock it in the specification before it goes to tender.

3. Colour temperature (CCT)

Colour temperature is the specification decision most builders leave to the electrician or the supplier, and it is the one that generates the most client complaints post-handover. The CCT of a bathroom mirror affects how the room reads, how the occupant reads under the light, and whether the mirror light blends with or fights the ceiling downlights.

The practical range for residential bathroom mirrors is 2700K to 6500K. 2700K is warm white — incandescent-adjacent, flattering at low levels, preferred for master ensuites and premium builds. 6500K is daylight — cool, clinical, used in commercial bathrooms and some budget residential where buyers do not push back. The middle of the range — 4000K to 4500K — is the builder default: neutral enough not to conflict with downlights, bright enough to function as task lighting at the vanity.

All VUELUXE models are CCT-switchable from 2700K to 6500K via the touch sensor. This means a single SKU covers every CCT preference without a product change. Specify “CCT switchable 2700K–6500K” in your schedule of finishes and the product covers it. You do not need to specify a fixed CCT on a job-by-job basis unless the client has a hard brief for a specific tone.

4. Frame

Frame or frameless is a finish decision, not a performance decision. Frameless LED mirrors — which is the majority of the current market, including all VUELUXE models — use the edge of the glass as the aesthetic boundary. The LED strip is internal and casts light around the perimeter of the glass, creating the backlit halo effect. The edge condition is ground and polished to a specific profile, and the quality of that polish is what separates a mirror that looks intentional from one that looks unfinished.

Framed mirrors add a physical surround — typically a metal extrusion in matte black, brushed brass, or brushed nickel — that sits around the glass perimeter. Framed mirrors coordinate with tapware finishes and read as more traditional. They also add SKU complexity: a framed mirror in matte black is a different product from a framed mirror in brushed nickel, which means you need to lock the finish decision before ordering.

For frameless mirrors on volume builds, the edge profile and glass quality are the spec-differentiating factors. All VUELUXE models use 5mm copper-free silver-backed glass, which eliminates the edge browning you see on cheaper copper-backed mirrors after 18–24 months of bathroom humidity exposure.

5. Installation method

The installation method decision — hardwire versus plug-in — needs to be made before the electrician rough-in. It determines whether you need a conduit in the wall behind the mirror or a GPO positioned to the side and below the mirror frame. Getting this wrong adds a call-back trade visit, a patch-and-paint on the wall tile, and in some cases a re-set on the vanity reveal height.

All VUELUXE models ship with both a hardwire pigtail and an AU plug lead. The hardwire pigtail is a 300mm flying lead terminated in bare copper, connected directly to the in-wall circuit by a licensed electrician. The plug-in lead connects to a standard GPO — typically positioned 150–200mm to the side of the mirror, below the bottom edge. Either method is compliant under AS/NZS 3000. The hardwire method is cleaner on a premium build where no GPO should be visible in the wet area. The plug-in method is faster to install and easier to service. The LED mirror installation guide has the wiring diagrams and GPO positioning templates for both methods.

How to write a mirror specification

A mirror specification that holds up through tender, construction, and handover includes seven fields. Miss any of them and you leave room for substitution, site-level decisions, or disputes at practical completion. This is the field list. The bathroom mirror specification worksheet is a fillable version you can run against each wet area type in your project.

The seven fields of a compliant mirror specification

Product reference and model number. Name the supplier and the SKU. “LED bathroom mirror, VUELUXE VLM-02” is unambiguous. “LED backlit round mirror” is not — it allows substitution with any product that meets the visual description.
Dimensions (H × W × D). Specify all three. The depth figure is frequently omitted and matters for wall backing, bracket clearance, and the mirror reveal off the tile face.
Glass specification. Specify glass thickness and backing type. “5mm copper-free silver-backed glass” is the correct language for a humidity-safe bathroom mirror. “5mm glass” is not enough — it does not exclude copper-backed product.
Lighting specification. Include CCT range, dimmability, and any specific function requirements (demister, anti-fog, Bluetooth). For VUELUXE models: “2700K–6500K CCT switchable, dimmable, demister.”
Compliance certification. Specify SAA/RCM certification as a minimum for any powered mirror in an Australian build. SAA/RCM certification is the Australian mark for electrical safety compliance — a product without it should not be installed in a habitable building, and a certifier will flag it. Also specify IP rating for the installation zone. IP44 rating is the minimum for a bathroom mirror positioned within Zone 1 (above the basin, outside the shower).
Installation method. Specify hardwire or plug-in. Include the GPO position if plug-in. Include the circuit designation if hardwire.
Warranty period and replacement process. Specify what warranty is provided and what the replacement process looks like. A warranty that requires the builder to send product back to a factory in China for assessment is not a warranty that works on a residential build. A 14-day no-form replacement means a unit in the field is replaced within 14 days of a fault being reported, no paperwork, no freight negotiation.

A completed specification for a VUELUXE VLM-02 in a standard ensuite reads like this:

Field	Specification
Model	VUELUXE VLM-02
Shape	Round
Dimensions	700 × 700 × 35mm (H × W × D)
Glass	5mm copper-free silver-backed
CCT	2700K–6500K switchable
Functions	Dimmer, demister, touch sensor
Certification	SAA/RCM, IP44
Power	AU plug or hardwire pigtail (both supplied)
Warranty	14-day no-form replacement

This format is ready to paste into a schedule of finishes, a subcontract scope, or a PC allowance schedule. It does not leave room for interpretation at site or at handover.

One note on compliance documentation: SAA/RCM certificates, IP test reports, and MEPS compliance data are held by VUELUXE and released to trade account holders on request. They are not published publicly. If you are preparing a tender and need to confirm certification exists before opening an account, contact the team directly — the compliance summary is available to tendering builders without a full account opening.

How to order wholesale — the inquiry-to-delivery process at VUELUXE

VUELUXE does not operate a retail channel. There is no public cart, no online checkout, and no pricing visible without a trade account. This is a deliberate structure, not a friction point. It means pricing is calibrated to your volume and project profile, and it means every order goes through a person who knows the product and can flag issues before they become site problems.

The process runs in five steps. Here is what to expect at each.

Step 1: Trade account application

The trade account application is a single-page form. It captures your ABN, trading name, business type (builder, developer, designer, showroom), and a project description — size and scope of your current pipeline. Approval is typically confirmed within one business day. Accounts are held open without minimum order requirements. You can open an account before you have a live project, and it stays active across projects.

Step 2: Specification confirmation

Once your account is open, send through your specification — either using the specification worksheet or a schedule of finishes from your estimating package. The team will confirm that the specified models are in stock, flag any dimension or compliance issues, and provide a quote tied to quantity and delivery address. Quotes are valid for 30 days.

Step 3: Order confirmation and deposit

Orders are confirmed against a purchase order number. Deposit terms apply to large volume orders (typically 100+ units). Standard orders under 100 units are payment on dispatch. For staged estate builds, VUELUXE can hold confirmed stock against a project reference and release it in tranches aligned to your construction program — this is covered in detail in the lead times section below.

Step 4: Pre-shipment verification

Step 5: Delivery

Installation requirements — hardwire vs plug-in, electrician requirements, mounting height

Hardwire installation

Plug-in installation

Mounting height

Lead times and project planning — pre-ordering timelines, container delivery, staged deliveries

Here is the honest lead time picture for LED mirrors in Australia, and how to plan around it. The lead times guide has the full breakdown for each scenario.

In-stock orders from Adelaide warehouse

Container orders for large estates

Staged deliveries for multi-release estates

Pre-shipment verification — how VUELUXE photographs every container before it ships

What the photos capture

Carton exterior condition — all six faces
Carton labelling — order reference, model number, quantity, destination
Pallet configuration for multi-unit orders — stacking pattern, wrap, strap positions
Open-carton sample for large consignments — glass face, edge condition, accessory kit

Warranty and replacement process — 14-day no-form replacement, what’s covered

VUELUXE operates a 14-day no-form replacement policy. Here is what that means in practice.

What is covered

LED failure — strip failure, driver failure, or partial LED failure (section of the backlit ring not illuminating)
Demister failure — demister pad not heating or heating unevenly across the pad area
Touch sensor failure — sensor not responding, sensor triggering without contact, sensor stuck in one function
Glass defect — edge de-silvering, internal fogging, visible inclusion in the glass substrate
Driver failure — buzzing, flickering at dim settings, unit not powering on

What is not covered

Physical damage — cracked glass, damaged edges from site handling, mounting bracket damage from incorrect installation
Water ingress beyond IP44 rating — mirrors installed inside the shower recess without an IP67-rated product
Cleaning damage — glass damage from abrasive cleaners, solvent cleaners, or high-pressure water cleaning
Electrical damage from incorrect installation — incorrect voltage connection, earth fault caused by wiring error

How to make a warranty claim

Cleaning and maintenance — how to brief subbies and homeowners on care

What damages LED bathroom mirrors

Abrasive cleaners. Scouring pads, steel wool, powdered cleaners, and any product with abrasive particles will scratch the glass surface and damage the anti-reflection coating on the mirror face. This damage is visible in direct light and worsens over time as the scratches accumulate surface residue.
Solvent-based cleaners. Acetone, methylated spirits, ammonia-based glass cleaners (including some branded glass cleaners), and solvent-based surface sprays can attack the mirror backing at the edges, causing the silver layer to lift or oxidise. This appears as darkening or spotting at the mirror perimeter — it looks like the glass is fogging from the edge. On a copper-backed mirror this happens within 12–18 months of normal bathroom use. On VUELUXE’s copper-free glass it is caused by direct solvent contact, not by humidity alone.
Spray cleaner on the touch sensor. The capacitive touch sensor on all VUELUXE models is sealed, but spray cleaner applied directly to the sensor zone can cause intermittent triggering as the liquid residue affects the capacitance reading. Brief subbies and homeowners to spray the cloth first, then wipe — do not spray directly onto the mirror face.
High-pressure water. IP44 is rated for splashing water, not for a pressure washer. Post-tile cleaning on site sometimes involves high-pressure water applied to the vanity wall. Mirrors should be removed or masked before any high-pressure cleaning pass — the bracket mountings are not rated for that load, and water forced into the bracket channel can wick into the driver housing.

Australian landed stock

RCM certified · AS/NZS compliant

Quality assured in Australia

Installation & Order Guides

Staged deliveries for multi-release estates

Pre-shipment verification — how VUELUXE photographs every container before it ships

What the photos capture

Warranty and replacement process — 14-day no-form replacement, what’s covered

What is covered

What is not covered

How to make a warranty claim

Cleaning and maintenance — how to brief subbies and homeowners on care

What damages LED bathroom mirrors

What to use

Briefing the installation trade

Briefing the homeowner

Summary: what to specify, how to order, what to expect

Container orders for large estates

Staged deliveries for multi-release estates

Pre-shipment verification — how VUELUXE photographs every container before it ships

What the photos capture

Warranty and replacement process — 14-day no-form replacement, what’s covered

What is covered

What is not covered

How to make a warranty claim

Cleaning and maintenance — how to brief subbies and homeowners on care

What damages LED bathroom mirrors

What to use

Briefing the installation trade

Briefing the homeowner

Summary: what to specify, how to order, what to expect

In-stock orders from Adelaide warehouse

Container orders for large estates

Staged deliveries for multi-release estates

Pre-shipment verification — how VUELUXE photographs every container before it ships

What the photos capture

Warranty and replacement process — 14-day no-form replacement, what’s covered

What is covered

What is not covered

How to make a warranty claim

Cleaning and maintenance — how to brief subbies and homeowners on care

What damages LED bathroom mirrors

What to use

Briefing the installation trade

Briefing the homeowner

Summary: what to specify, how to order, what to expect

Mounting height

Lead times and project planning — pre-ordering timelines, container delivery, staged deliveries

In-stock orders from Adelaide warehouse

Container orders for large estates

Staged deliveries for multi-release estates

Pre-shipment verification — how VUELUXE photographs every container before it ships

What the photos capture

Warranty and replacement process — 14-day no-form replacement, what’s covered

What is covered

What is not covered

How to make a warranty claim

Cleaning and maintenance — how to brief subbies and homeowners on care

What damages LED bathroom mirrors

What to use

Briefing the installation trade

Briefing the homeowner

Summary: what to specify, how to order, what to expect

Plug-in installation

Mounting height

Lead times and project planning — pre-ordering timelines, container delivery, staged deliveries

In-stock orders from Adelaide warehouse

Container orders for large estates

Staged deliveries for multi-release estates

Pre-shipment verification — how VUELUXE photographs every container before it ships

What the photos capture

Warranty and replacement process — 14-day no-form replacement, what’s covered

What is covered

What is not covered

How to make a warranty claim

Cleaning and maintenance — how to brief subbies and homeowners on care

What damages LED bathroom mirrors

What to use

Briefing the installation trade

Briefing the homeowner